Q:
What are the available payment terms for new orders?
Usually we make transactions via trade assurance. After setting up the order, you can pay using a credit card, Visa, E-checking, Western Union, or T/T.
Q:
What is the average lead time for shipping?
For orders under 50 sets, we can ship within 7 days after payment. For orders larger than 100 sets, we can ship in 10 days. Generally, mass production orders take about 20-30 days after the deposit payment.
Q:
How do you handle shipping and how long does it take?
We usually ship by DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Delivery terms accepted include EXW, FOB, CIF, etc.
Q:
Can I customize the product with my logo and packaging?
Yes, we provide professional OEM and ODM services. We can place your logo directly on the fixture free of charge with no MOQ, and customize the branding, colors, user manual, and packaging.
Q:
What is the minimum order quantity (MOQ)?
Our MOQ is always 1 piece for wholesale orders, allowing you to test quality before placing bulk orders.
Q:
Do you offer a product guarantee and how do you handle faults?
We offer a 3 to 5-year warranty on our products with free replacement service. Our strict quality control keeps the defective rate below 0.2%. If any fault occurs during the warranty period, we will send new replacements with your next order or discuss a custom solution.
Habel Lighting
